Privacy policy

Last updated 9 November 2026

Daily Takings for TeamUp is made by Support Labs (www.supportlabs.co.uk), a UK business. This page explains what the app does with data from your TeamUp business and your accounting software (Xero, FreeAgent or Sage Accounting). Contact: support@supportlabs.co.uk.

What we access

From TeamUp the app reads only the sales report columns it needs: line and invoice ids, invoice status, paid and updated times, amounts, VAT, discounts, credits, refunds and the type of sale. It never asks TeamUp for your members' names, emails or any other personal details, and it never changes anything in TeamUp. In your accounting software it reads your list of accounts, and creates one contact called "TeamUp takings", one sales invoice per day and its payment.

What we store

• Your TeamUp token or sign-in and your accounting sign-in, encrypted with AES-256-GCM.
• For each day: the totals sent, the ids of what was created in your accounts, and the TeamUp line ids and refund amounts already posted (so nothing is sent twice).
• A short activity log, your settings, and your Stripe customer id.

We do not sell, share or use your data for anything other than running the sync.

Who processes it

Cloudflare (hosting; the database is kept in the EU) and Stripe (payments; card details go straight to Stripe and never reach us).

Deleting your data

Press "Disconnect and delete my data" in the app. It deletes everything we hold for your business straight away and ends any subscription. Days already in your accounts stay there. If you pasted a TeamUp token, you can delete it in TeamUp too. Payment records stay with Stripe as the law requires.

Changes

If this policy changes we will update the date above and tell connected businesses in the app.